Refunds & Returns Policy
Fresh Flowers
Due to the perishable nature of fresh flowers, we do not accept returns. If you are dissatisfied with your order, please contact us within 24 hours of delivery with photos, and we will work to make it right.
Cancellations
Orders may be cancelled with a full refund up to 48 hours before the scheduled delivery date. Cancellations within 48 hours are subject to a 50% fee.
Wedding Orders
Wedding deposits are non-refundable. Cancellations made more than 90 days before the wedding date receive a 50% refund of payments made (excluding deposit). Cancellations within 90 days are non-refundable.
Damaged or Incorrect Orders
If your flowers arrive damaged or you receive an incorrect order, please contact us immediately with photos. We will replace the arrangement or issue a full refund at our discretion.
退款退貨政策
鮮花
由於鮮花易腐，我們不接受退貨。如對訂單不滿意，請在送貨後24小時內附上照片與我們聯繫，我們將盡力補救。
取消訂單
在預定送貨日期前48小時取消訂單可獲全額退款。48小時內取消需收取50%費用。
婚禮訂單
婚禮訂金不予退還。婚禮日期前90天以上取消可獲已付款項（訂金除外）的50%退款。90天內取消不予退款。
損壞或錯誤訂單
如花卉送達時損壞或收到錯誤訂單，請立即附上照片與我們聯繫。我們將酌情更換花藝或全額退款。